Careers - Byte Back

Byte Back Careers

Thank you for your interest in joining Byte Back’s team!

“I’ve seen firsthand how education is the most powerful vehicle for social and economic mobility. Byte Back’s mission puts impactful, high-quality education in the hands of those who need it.”

— Shanaz Chowdhery, Byte Back Board Member

Working at Byte Back

Byte Back provides a pathway of inclusive tech training that leads to living-wage careers. As a leader in digital inclusion since 1997, the nonprofit serves more than 500 adults per year in the Washington, DC area and Baltimore. Byte Back students are predominantly people of color, women, and unemployed or underemployed adults. In 2019, 57 graduates were hired, earning $23,463 more per year than before Byte Back training. Byte Back’s innovative approach and leaders have been featured locally and nationally, at SXSW, TEDx, “The Root 100,” Washington Business Journal, Voice of America, and NBC Washington.

 

Byte Back is led by people of color, women, and members of the LGBTQ community, and diverse applicants are strongly encouraged to apply.  

Our team is dedicated to working with students, and we’re passionate about our mission. We value teamwork and the ideas and expertise of all staff members. This is a great place to be valued and grow in your career.  

Our team is diverse. People of all races, colors, sexual orientations, ages, genders, abilities, national origins, and religions are welcome to apply. We work to cultivate a safe work environment where you are valued as yourself and have equal opportunities to advance. 

Byte Back offers a very competitive benefits package, including: pre-tax flexible spending, dependent care, transit accounts, generous paid time off, additional workplace subsidies and options, and professional development opportunities.

Our Core Values

We believe that everyone deserves an equal opportunity to reach their full potential.

We strive for diversity and inclusion in everything we do.

We work with students as partners in their success.

We treat everyone with empathy and respect.

We believe in yes – yes to innovation, yes to taking risks, and yes to growth.

We cultivate an environment of constant growth and improvement.

Open Positions

Byte Back is now hiring for the following position:

Chief Executive Officer

“We have to do this. DC needs you and this.” These words from Barbara Altman fueled her collaboration with her friend Glenn Stein and led to Byte Back’s opening in 1997.

Glenn started his career as a community organizer and fell into a role as “the guy in charge of computers.” He realized that IT professionals just had to prove that they could fix a computer; they didn’t need a degree. “I learned it by myself,” he said, “and I thought, ‘If I could do it, anybody could do it.’” Glenn shared his idea to open a computer and career training center in Honduras with Barbara over coffee in Adams Morgan. She convinced him that there was an opportunity to effect change right here in Washington, DC.

In the mid-1990s, welfare and affirmative action were being threatened and eliminated, there was a crack epidemic, and people in DC were struggling.  At the same time, the tech industry was booming.  “I didn’t want to sit back and watch,” Barbara says. “I wanted to do something.” The organization’s name sprung from the phrase “fight back.” 

Today, Byte Back provides a pathway of inclusive tech training that leads to living-wage careers. As a leader in digital inclusion since 1997, the nonprofit serves more than 500 adults per year in the Washington, DC area and Baltimore. Byte Back students are predominantly people of color, women, and unemployed or underemployed adults. In 2019, 57 Byte Back students found jobs after graduating, earning $23,463 more per year than they had before their Byte Back training. Byte Back’s innovative approach and leaders have been featured locally and nationally by SXSW, TEDx, “The Root 100,” Washington Business Journal, Voice of America, and NBC Washington.

Byte Back’s Important Work Continues

Indeed, during this unprecedented period, its offerings are more critical than ever. Byte Back has exclusively retained Nonprofit HR to help us find the dynamic, mission-driven leader who will lead our work into the future. Byte Back’s next CEO will be a highly visible presence within the greater Washington, DC metro area, Baltimore and nationally.  The position requires big-picture vision, charisma, emotional intelligence, and strong financial, operational, and development experience. The CEO reports to the Board of Directors and is responsible for setting Byte Back’s strategic direction, as well as providing day-to-day leadership.  Key responsibilities include advocacy, public relations, fundraising, and community-focused program development. The CEO works collaboratively with the board and the Byte Back leadership team to develop and execute the organization’s ambitious goals and facilitate relationships with key stakeholders, including but not limited to funders, community leaders, corporate partners, and the media.

The Ideal CEO Candidate

The successful candidate will have a hunger for coordinating new strategic partnerships, a keen eye for recognizing new and diverse fundraising opportunities, and an understanding of marketing to ensure successful integration of the organization’s communications into all aspects of its operations. The CEO must be a visionary leader who can guide and facilitate resource development, access to capital, and other initiatives to enhance and sustain the organization’s financial position and identify mission-driven opportunities.

The ideal candidate is a dynamic leader who actively works to integrate diversity, equity, and inclusion into their work and who understands the connection between racial equity and digital equity. The CEO will be a results-oriented motivator with high standards for excellence. S/he/they will be a clear, consistent, and empathetic communicator and an engaging public speaker – someone who excels at relationship building, has entrepreneurial instincts, who naturally absorbs new information, and who has a contagious drive for excellence and accountability. The successful candidate will exude calm, competence, and credibility and develop effective solutions to business challenges.

Internally, the CEO must develop, lead, attract, inspire, retain, and manage a diverse, talented, and high-performing team, to ensure that the mission and core values of Byte Back are put into practice by holding everyone accountable for quantifiable, high-quality, timely, and cost-effective results. Team-building is key. Beyond guiding the staff in their respective areas of functional expertise, the successful candidate must foster and communicate a shared vision for the important work each employee must do, making the most of the staff’s collective talent in support of organization-wide success.

The ideal candidate will possess a Bachelor’s degree or a minimum of eight years of nonprofit leadership experience in roles focused on growth, fundraising, strategy, and planning.  Byte Back’s next CEO also will have experience in mission-related work, specifically in the areas of digital equity, workforce development, and/or the barriers faced by those that we are privileged to serve. Comprehensive understanding of and experience with community engagement, political acumen, sophisticated intersectional analysis, and demonstrated commitment to the values of diversity, inclusion, equity, and economic, racial and gender justice are also “must-haves.” S/he/they will possess experience using data systems to improve program performance and outcomes. The position also requires demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties, with excellent communications and problem-solving skills designed to meet the challenges of the organization.  A track record of successful change management, process improvement, strong team leadership and organizational performance improvement is essential for success in this role, along with demonstrated experience in organizational development and strategic planning.

For Consideration

Interested candidates should submit a cover letter and resume. Your cover letter must address your experience and the qualifications discussed above. Electronic submissions highly preferred. Interested individuals are encouraged to apply immediately. To obtain further details about this opportunity, contact Jami Armstrong, lead Search Consultant at Nonprofit HR directly at moc.rhtiforpnon@gnortsmraj

Outreach & Admissions Manager
Byte Back is seeking an Outreach & Admissions Manager to join the growing team of Byte Back a dynamic nonprofit providing innovative tech training that has earned national attention and support. The ideal candidate understands and connects with our mission. They are a problem solver and passionate about serving often overlooked communities with transformational educational & career opportunities. We seek a strong relationship builder with corporate and/or nonprofit experience that can be applied to grassroots and remote networking opportunities to develop partnerships and strengthen the student recruitment pipeline. The Outreach & Admissions Manager reports to the Chief Program Officer.

About Byte Back

Byte Back provides a pathway of inclusive tech training that leads to living-wage careers. As a leader in digital inclusion since 1997, the nonprofit serves more than 500 adults per year in the Washington, DC area and Baltimore. Byte Back students are predominantly people of color, women, and unemployed or underemployed adults. In 2019, 57 graduates were hired, earning $23,463 more per year than before Byte Back training. Byte Back’s innovative approach and leaders have been featured locally and nationally, at SXSW, TEDx, “The Root 100,” Washington Business Journal, Voice of America, and NBC Washington.

POSITION RESPONSIBILITIES:

Lead Outreach Efforts

Develop and implement outreach strategies
Use creativity, innovation, and relationship building skills to develop successful strategies that will meet recruitment and admissions goals
Recruit prospective students through various outreach methods, including events, strategic partner relationships, and using digital tools such as social media (in collaboration with the Communications department)
Conduct Information Sessions to introduce external audiences to Byte Back’s training pathways
Ensure that monthly recruitment target is achieved
Oversee Admissions Process

Oversee the Admissions Specialist and the admissions process from application to enrollment
Constantly seek opportunities to improve the admissions experience for applicants and increase efficiency for admissions staff
Ensure that monthly admissions target is achieved
Manage Admissions Specialist
Data Management

Track prospective and enrolled students from application to enrollment in Salesforce
Develop and utilize reports in Salesforce to track progress towards goals
Audit admissions data to ensure data accuracy and quality
Cross collaborate with other staff and departments to ensure that intake and enrollment data is consistent with funding requirements

WHAT YOU’LL CONTRIBUTE TO BYTE BACK

Strong follow-through and initiative, with a can-do attitude
Innovation and creativity, with our mission in mind, and excitement to launch new initiatives and opportunities
Proven experience building rapport with diverse populations
Strong written and verbal communication skills

QUALIFICATIONS

Bachelor’s degree, some college, or demonstrated relevant experience
At least 2 years of supervisory experience
Familiarity with the DC area, local higher education institutions, and the workforce development/nonprofit community
Strong data management skills and attention to detail
Social media and email marketing experience desirable
Experience developing and managing partnerships
Availability to occasionally attend weekend or evening events

Employment Type: Full-Time/Exempt

Job Type: Full-time

Pay: $53,000 – $57,000 per year

COVID-19 Considerations and Employment Location: Due to COVID-19, most of Byte Back’s employees are working remotely. The Outreach & Admissions Manager will split time between remote and in-person work at the Washington, DC headquarters.

Byte Back provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender or gender identity, sex, pregnancy, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, work assignments, and training.

Byte Back is led by people of color, women, and members of the LGBTQ community, and our team is diverse. People of all races, colors, sexual orientations, ages, genders, abilities, national origins, and religions are encouraged to apply. We work to cultivate a safe work environment where you are valued as yourself and have equal opportunities to advance.

Admissions Specialist
Byte Back is seeking an Admissions Specialist  to join our dynamic nonprofit, providing innovative tech training that has earned national attention and support. The ideal candidate understands and connects with our mission. They thrive in fast-paced environments, have a keen eye for detail, and are passionate about bridging often overlooked communities with transformational educational and career opportunities. The Admissions Specialist reports to the Outreach & Admissions Manager.

About Byte Back

Byte Back provides a pathway of inclusive tech training that leads to living-wage careers. As a leader in digital inclusion since 1997, the nonprofit serves more than 500 adults per year in the Washington, DC area and Baltimore. Byte Back students are predominantly people of color, women, and unemployed or underemployed adults. In 2019, 57 graduates were hired, earning $23,463 more per year than before Byte Back training. Byte Back’s innovative approach and leaders have been featured locally and nationally, at SXSW, TEDx, “The Root 100,” Washington Business Journal, Voice of America, and NBC Washington.

Byte Back operates sites in Baltimore and Washington, DC, where the organization is headquartered. The IT Manager would oversee approximately 230 users.

POSITION RESPONSIBILITIES

Conduct introductory Information Sessions to guide applicants through Byte Back training pathways, options, and requirements
Respond to written and phone inquiries about programs and services
Implement the admissions process for adult students from application to enrollment
Proctor and evaluate admissions assessments
Evaluate and select training candidates based on admissions requirements and grant criteria
Communicate admissions status and outcome to applicants
Make appropriate referrals to alternative training as necessary
Ensure that monthly admissions targets are achieved
Ensure quality data entry, collection, and tracking in Salesforce
Cross collaborate with other staff and departments to ensure that admissions data and documentation meet funding requirements
Utilize reports in Salesforce to track progress towards goals, inform alternative strategies needed to meet goals, and create more work efficiency

WHAT YOU’LL CONTRIBUTE TO BYTE BACK

Excellent customer service
Strong administrative and data entry skills
Extraordinary written and verbal communication
Top-notch presentation skills
Ability to learn quickly
Proven experience with diverse populations
Strong follow-through and attention to detail
Outstanding at building and maintaining relationships

QUALIFICATIONS

Bachelor’s degree, some college or relevant work experience
2 or more years working in an administrative capacity
Employment Type: Full-Time/Exempt

Job Type: Full-time

Salary Range: $43,000-$47,000 per year

COVID-19 Considerations and Employment Location: Due to COVID-19, most of Byte Back’s employees are working remotely. The Admissions Specialist’s time will be split between remote and in-person work. Current expected percentages for on-site at DC (25%) and remote (75%). These percentages may be flexible and are subject to change based on needs.

Byte Back provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender or gender identity, sex, pregnancy, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, work assignments, and training.

Byte Back is led by people of color, women, and members of the LGBTQ community, and our team is diverse. People of all races, colors, sexual orientations, ages, genders, abilities, national origins, and religions are encouraged to apply. We work to cultivate a safe work environment where you are valued as yourself and have equal opportunities to advance.

Please click here to access our application portal

Adjunct CompTIA A+ Certification Instructor

Byte Back is seeking a part-time Adjunct CompTIA A+ Certification Instructor to join the instruction team. Use your IT certification, experience teaching, and your passion for inclusion to help Byte Back‘s adult learners earn living wages through tech training. Our ideal candidate will love relationship building, getting results, and working on a diverse team.

About Byte Back

Byte Back provides a pathway of inclusive tech training that leads to living-wage careers. As a leader in digital inclusion since 1997, the nonprofit serves more than 500 adults per year in the Washington, DC area and Baltimore. Byte Back students are predominantly people of color, women, and unemployed or underemployed adults. In 2019, 57 graduates were hired, earning $23,463 more per year than before Byte Back training. Byte Back’s innovative approach and leaders have been featured locally and nationally, at SXSW, TEDx, “The Root 100,” Washington Business Journal, Voice of America, and NBC Washington.

Byte Back operates sites in Baltimore and Washington, DC, where the organization is headquartered. The CompTIA A+ Certification Instructor will work from the Baltimore site.

Job Responsibilities

As a Certification Instructor, you will report to Baltimore’s Executive Director and Education Coordinator. Instruction takes place on weekdays and may be held mornings, afternoon, or evenings, based upon need. You will lead lab sessions and participate in the Byte Back training team activities. Your primary responsibilities will include:

  • Providing instructional and hands-on training to create an engaging learning environment for adult learners
  • Nurturing and guiding students inside and outside of the classroom, encouraging them to practice on their own and earn their CompTIA A+ certification
  • Maintaining communication with students about their progress in the class
  • Achieving high retention, completion, and certification rates among each cohort
  • Thinking critically while instructing, looking for new ways to present the material effectively for Byte Back students
  • Tracking attendance daily
  • Administering weekly assessments and record scores
  • Administering pre and postcourse survey and assessment

Required Qualifications

We are seeking professional candidates who can stay focused, serve a diverse community of students, and keep impeccable records. As a candidate, you should have:

  • CompTIA A+ 1001 and 1002 certification
  • Experience teaching A+ curriculum or the equivalent to adults
  • Highly proficient with personal computers, Microsoft Office, internet, and email
  • Ability to be discrete and understanding with personal information of students
  • Effective verbal and written communication skills
  • Success in managing deadlines
  • Ability and willingness to teach in-person classes in Baltimore City

Preferred Qualifications

  • Experience in tech support
  • Local to and familiar with Baltimore

Employment Type

  • Adjunct (part-timeapproximately 20 hours per week (socially distanced in-person)

Byte Back provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender or gender identity, sex, pregnancy, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, work assignments, and training. 

Byte Back is led by people of color, women, and members of the LGBTQ community, and our team is diverse. People of all races, colors, sexual orientations, ages, genders, abilities, national origins, and religions are encouraged to apply. We work to cultivate a safe work environment where you are valued as yourself and have equal opportunities to advance.

 

Please click here to access our application portal

Adjunct Computer Foundations Instructor

Byte Back is seeking an adjunct Computer Foundations Instructor to join the education team in Baltimore. Use your experience and passion for tech, teaching, and inclusion to help Byte Back students in achieving living-wages careers. Our ideal candidate will love relationship building, getting results, and working on a diverse team. This instructor will be responsible for teaching Computer Foundations 1 and 2 or a hybrid version of these courses. The Computer Foundations 1 and 2 course is a six- to seven-week course where adults learn day-to-day tasks such as operating a computer, navigating the internet, and using online banking and telemedicine. This course introduces students to Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) as well as online tools, such as Slack, Google Docs, and Zoom.

Position Responsibilities

  • Teach classes and workshops in computer and internet fundamentals
  • Track student progress, attendance, and needs in the organizational database in Salesforce
  • Provide a safe and orderly learning environment in the classroom
  • Refer students in need of additional training or tutoring to Byte Back’s tutoring program
  • Refer students in need of additional support services, outside of training or career development, to the Student Services Coordinator
  • Assist in the design, development, and implementation of additional computer training curricula and digital literacy classes based on the trainer’s expertise and Byte Back’s goals
  • Utilize effective teaching strategies that provide opportunities for student learning and active engagement in the learning process.
  • Assist in the maintenance of IT equipment for training and other tools used in the delivery of training
  • Escalate any support needs or technical issues to the Lab Assistant

Required Qualifications

  • Fundamental understanding of computers (PCs) and confidence using them
  • Confidence navigating basic functions of computers, including computer basics, the internet, communication tools, interpreting media, reproducing data, and digital manipulation
  • Ability to manage and give instructions to a classroom of 10+ adult learners
  • Intermediate to advanced experience using Microsoft Office Suite – Word, Excel, PowerPoint, Outlook

Preferred Qualifications

  • AA or BA in relevant field
  • Expert level understanding of Microsoft Office Suite
  • Experience teaching individuals in the Baltimore area
  • Experience using CRMs (Salesforce)

Employment Type
Adjunct (Temporary) 12-15 hours per week (socially distanced in-person)

Please click here to access our application portal

IT Manager

Byte Back is seeking an IT Manager to join the growing team of Byte Back – a dynamic nonprofit providing innovative tech training that has earned national attention and support.

The IT Manager is a mission-driven, strategic, organized, and experienced IT professional who excels at thinking systematically, enjoys troubleshooting issues large and small, and is excited to help others learn IT. The IT Manager will lead IT for Byte Back, including managing all technology assets, setting the IT strategy, training staff on key hardware and software, and providing staff with IT support. The IT Manager will also serve as lead IT support for Byte Back’s students, overseeing our equipment loaner program and designing hands-on instruction opportunities for select Byte Back participants.

Byte Back operates sites in Baltimore and Washington, DC, where the organization is headquartered. The IT Manager would oversee approximately 230 users.

Position Responsibilities

Operations Support

  • Troubleshoot hardware, network, and software issues related to internal IT
  • Lead large IT projects, including the design and deployment of new IT systems and services, such as virtual machines
  • Lead IT strategy and processes for the organization, including selecting, procuring, and budgeting for devices
  • Analyze organizational business requirements and fully administer software platforms, such as Slack, Asana, and Microsoft 365, to maximize efficiency and ease-of-use
  • Oversee network development for organization across all sites
  • Train staff and volunteers to use hardware and software including Windows, Outlook, Office, Teams, OneDrive, SharePoint
  • Create an IT onboarding process and lead new employees through it
  • Maintain all IT equipment, including printers and multifunction devices, in the office and classrooms; keep equipment functioning and updated and recommend improvements and budget appropriately for upgrades and replacements
  • Oversee contracted service providers, to include ISP and phone systems (VOIP)

Budgeting, Procurement, and Asset Management

  • Work with the Finance Department to develop and maintain the annual budget for equipment, licenses, and services
  • Coordinate with the staff and Finance Department to procure new services and equipment
  • Manage support and contract renewals
  • Maintain equipment inventory, including desktop computers, printers/scanners, laptops, tablets, desk phones, headsets, etc.
  • Manage, coordinate, and maintain key vendor relationships

 Program Support

  • Manage an IT Specialist, who supports a 1-year grant-funded IT loaner program
  • Design and lead part-time hands-on learning program for Byte Back students
  • Provide IT support for student computers/devices, including imaging loaner laptops and computers at Byte Back sites
  • Improve and implement process for loaning equipment to students
  • Advise Byte Back program leadership on curriculum and continual development of IT career pathway

Required Qualifications

  • At least four years’ experience in IT support and/or management
  • Project management experience
  • Strategic thinker, confident in setting IT strategy for the organization
  • Excellent written and verbal communication skills

Preferred Qualifications

  • Degree or industry-recognized certifications in IT
  • CompTIA Certification (A+, Net+, Sec+)
  • Experience leading educational programming and/or internships
  • Nonprofit experience
  • Experience managing personnel

Employment Type
Full-Time/Exempt

Salary Range: $65,000-$70,000 annual

COVID-19 Considerations and Employment Location: Due to COVID-19, most of Byte Back’s employees are working remotely. The IT Manager’s time will be split between remote and in-person work. It will regularly be necessary for the IT Manager to work at Byte Back’s DC and Baltimore sites. This role is primarily in-person and on-site. Expected percentages for on-site at DC (50%), travel to Baltimore site (25%) and remote (25%). These percentages may be flexible and are subject to change based on IT environment needs.

To Apply 

Please click here to access our application portal