Careers | Byte Back

Byte Back Careers

Thank you for your interest in joining Byte Back’s team!

“I’ve seen firsthand how education is the most powerful vehicle for social and economic mobility. Byte Back’s mission puts impactful, high-quality education in the hands of those who need it.”

— Shanaz Chowdhery, Byte Back Board Member

Working at Byte Back

Byte Back provides a pathway of inclusive tech training that leads to living-wage careers. As a leader in digital inclusion since 1997, the nonprofit serves more than 500 adults per year in the Washington, DC area and Baltimore. Byte Back students are predominantly people of color, women, and unemployed or underemployed adults. In 2019, 57 graduates were hired, earning $23,463 more per year than before Byte Back training. Byte Back’s innovative approach and leaders have been featured locally and nationally, at SXSW, TEDx, “The Root 100,” Washington Business Journal, Voice of America, and NBC Washington.

 

Byte Back is led by people of color, women, and members of the LGBTQ community, and diverse applicants are strongly encouraged to apply.  

Our team is dedicated to working with students, and we’re passionate about our mission. We value teamwork and the ideas and expertise of all staff members. This is a great place to be valued and grow in your career.  

Our team is diverse. People of all races, colors, sexual orientations, ages, genders, abilities, national origins, and religions are welcome to apply. We work to cultivate a safe work environment where you are valued as yourself and have equal opportunities to advance. 

Byte Back offers a very competitive benefits package, including: pre-tax flexible spending, dependent care, transit accounts, generous paid time off, additional workplace subsidies and options, and professional development opportunities.

Our Core Values

We believe that everyone deserves an equal opportunity to reach their full potential.

We strive for diversity and inclusion in everything we do.

We work with students as partners in their success.

We treat everyone with empathy and respect.

We believe in yes – yes to innovation, yes to taking risks, and yes to growth.

We cultivate an environment of constant growth and improvement.

Open Positions

Byte Back is now hiring for the following positions:

IT Specialist

The IT Specialist will join the growing team of Byte Back on a one year, grant-funded project. Byte Back is a dynamic nonprofit providing innovative tech training that has earned national attention and support.  

The IT Specialist is a mission-driven, customer-focused, organized, and experienced IT professional who excels at identifying problems and seeking solutions. The IT Specialist will oversee a Loaner Equipment project for Byte Back, provide Helpdesk support to program customers, and manage the inventory and tracking of all loaner program devices and requests for technical support. He/She/They enjoy troubleshooting, communicating with people of all levels, backgrounds, antechnical abilities and is excited to help   

Core Responsibilities 

  • Oversight of distribution, recovery, inventory, and maintenance of loaner equipment 
  • Provide Helpdesk / technical support for off-site and local users 
  • Document, manage and monitor problem tickets, analyze incidents and determine support required 
  • Ensure that all loaner equipment is inventoried, accounted for, and continually verified in the tracking system 
  • Provide monthly reports to Project Manager 

Specific Job Responsibilities 

  • Apply diagnostic techniques to identify problems, investigate cause and recommend solutions 
  • Maintain database utilizing ticketing system of calls and messages requesting assistance 
  • Maintain and monitor incident records in system and provide assistance towards achieving resolution when reviewing incident records 
  • Document IT requests in tracking system, record actions and follow up on deferred actions 
  • Respond to users in friendly and professional manner, ensuring all responses given are technically accurate, documented, updated and closed  
  • Build and maintain positive relationships and communicate effectively with all customers- internal and external 

Required Qualifications 

  • At least two years’ experience in IT support  
  • Degree or industry-recognized certification in IT or IT-related field 
  • Experience working with IT vendors and other stakeholders 
  • Must be a proven problem solver who is able to quickly identify issues and solve them 
  • Excellent organizational skills 
  • Exemplary customer service skills 
  • Excellent communication skills in written and spoken formats  

Preferred Qualifications 

  • Project management experience  
  • Nonprofit experience 
  • Driver’s license & access to reliable transportation 

Employment Type
FLSA Status: Full-time, Non-exempt  

This is a grant-funded position for one yearAlthough the grant is expected to end in 2021, there may be additional funding obtained to extend employment. 

Salary Range: $42,000-$48,000 annual

Employment Location 

The IT Specialist will work from Byte Back’s DC office and must be willing to travel within DC as necessary. 

To Apply 

Email your resume, cover letter, and references with subject line “IT Specialist Application” to Melissa Stallings, chief program officer, at gro.kcabetyb@sgnillatsm. Please no phone calls.

IT Manager

The IT Manager will join the growing team of Byte Back – a dynamic nonprofit providing innovative tech training that has earned national attention and support.

The IT Manager is a mission-driven, strategic, organized, and experienced IT professional who excels at thinking systematically, enjoys troubleshooting issues large and small, and is excited to help others learn IT. The IT Manager will lead IT for Byte Back, including providing “help-desk” support, setting the IT strategy, and training staff on key hardware and software. The IT Manager will also serve as lead IT support for Byte Back students, overseeing our equipment loaner program and designing hands-on instruction opportunities for select Byte Back participants.

Position Responsibilities

Operations Support

  • Troubleshoot hardware, network, and software issues related to internal IT
  • Lead large IT projects, including the design and deployment of new IT systems and services, such as virtual machines
  • Lead IT strategy and processes for the organization, including selecting , procuring, and budgeting for devices
  • Analyze organizational business requirements and use of software platforms, such as Slack, Asana, and Microsoft 365, to maximize efficiency and ease-of-use
  • Oversee network development for organization across all sites
  • Train staff and volunteers on the use of software and hardware

Program Support

  • Manage IT Specialist, who will oversee a one-year grant-funded IT loaner program
  • Design and lead part-time hands-on learning program for select Byte Back students to learn IT
  • Provide IT support for student computers/devices (including loaner laptops and computers at Byte Back sites)
  • Improve and implement process for loaning equipment to students
  • Advise Byte Back program leadership on curriculum and continual development of IT career pathway

Required Qualifications

  • At least four years’ experience in IT support and/or management
  • Degree or industry-recognized certification in IT or IT-related field
  • Project management experience
  • Must be a strategic thinker who is confident in setting IT strategy for the entire
  • Excellent communication skills in written and spoken formats

Preferred Qualifications

  • Experience leading educational programming and/or internships
  • Nonprofit experience
  • Experience managing personnel

Employment Type
Full-Time/Exempt

Salary Range: $62,000-$70,000 annual

Employment Location

Due to Covid-19, most of Byte Back’s employees are working remotely. The IT Manager’s time will be split between remote and in-person work. It will regularly be necessary for the IT Manager to go into Byte Back’s DC and Baltimore sites to work on network, hardware, and other IT needs. The IT Manager must be willing and able to travel to both DC and Baltimore. Both sites have extensive health and safety protocols in place.

To Apply 

Email your resume, cover letter, and references with subject line “IT Manager Application” to Elizabeth Lindsey, CEO, at gro.kcabetyb@yesdnile. Please no phone calls.