Work Here

Byte Back is now hiring for the following positions:

Case Manager/Career Coach (Part-time)
CompTIA A+ Instructor (PT Evening/Weekend)
Outreach and Admissions Coordinator

Want to volunteer? Find out more and apply for one of our volunteer opportunities here.


Outreach and Admissions Coordinator

Byte Back (www.byteback.org) is seeking a full-time Outreach and Admissions Coordinator who will be responsible for the recruitment and selection of eligible students into Byte Back’s innovative technology training program for low income adults. The ideal candidate is passionate about transforming lives, has experience doing grassroots outreach, and excels at building partner relationships.

Your mission will be to recruit job seekers to enter Byte Back’s pathway to living wage careers. You’ll make a measurable impact on Byte Back’s mission.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to hundreds of adult students. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with a $360,000 Creator Award from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

The Outreach and Admissions Coordinator, who reports to the Chief Program Officer, is responsible for the following:
Community Outreach

  • Set and implement marketing and outreach strategies in collaboration with the communications team
  • Recruit students into the program, specifically job seekers, young adults, Latinx, LGBT, and other
    communities and neighborhoods in the District and Maryland
  • Develop and maintain partnerships with community organizations that serve our student population

Admissions

  • Schedule, coordinate, and conduct registration sessions in anticipation of new classes
  • Train staff on how to register students in Byte Back’s Saleforce CRM
  • Monitor registration records to ensure progress towards annual goals

Intake Information and Document Collection

  • Manage student document collection process, ensuring completion and accuracy of documents
  • Ensure quality of data collection on student forms
  • Work with data coordinator to streamline the application process and ensure quality
    of data entry

Qualifications
We are seeking enthusiastic candidates who are strong networkers and have experience with community outreach. You should have:

  • A passion for transforming lives and the ability to build rapport with low income populations who are seeking employment
  • Ability to travel between community sites in MD and DC and comfort visiting local areas
  • One to two years of demonstrated success in recruitment or community organizing
  • Strong critical thinking with the ability troubleshoot and solve problems
  • Ability to learn quickly and adapt to change
  • Strong written and verbal communication skills, including the ability to present the Byte Back program with confidence
  • Experience developing and managing relationships with nonprofit and government partners
  • Excellent organizational skills with attention to detail and strong follow-through
  • Ability to work independently and as a supportive team player
  • Ability to research target populations in target areas to inform strategy
  • Availability to occasionally attend weekend or evening events

Preferred

  • Bachelor’s degree
  • Conversational Spanish skills
  • At least one year of successful management experience

Employment Type: Full-time/ exempt employee 

Compensation and Benefits: Salary is commensurate with experience. Byte Back leads the nonprofit sector in offering a progressively-minded, competitive benefits package including: employer-paid medical, dental, and vision insurance; pre-tax flexible spending, dependent care, and transit accounts; paid vacation, holidays, personal days, and sick leave; 6-weeks of paid family leave; 403(b) with 1% employer match; employer-paid life insurance; and, additional workplace subsidies and options.

Career Development: Byte Back makes a significant investment in the professional development of all employees, including access to free tech training and discounted exam vouchers for CompTIA and Microsoft certifications.

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).


CompTIA A+ Instructor

Byte Back (www.byteback.org) is seeking a part-time Evening CompTIA A+ Certification Instructor to join the Instruction Team. Use your experience teaching adults, your IT certifications, and your passion for inclusion and the success of our adult students in achieving living wages through tech training. Our ideal candidate will love relationship building, getting results, and working on a diverse team.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to hundreds of adult students. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with a $360,000 Creator Award from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

As Evening Certification Instructor you will report to the Training Manager, instructing one
evening/Saturday class, leading afternoon lab sessions and participating in the Byte Back Training Team activities. Your primary responsibilities will include:

  • Provide hands-on, practical training to create an engaging learning environment for underserved DC-area adults.
  • Nurture and guide students inside and outside of the classroom, encouraging them to practice on their own and complete their CompTIA A+ certification.
  • Stay in constant communication with the students.
  • Maintain high retention, completion, and certification rates among each cohort of students.
  • Think critically while instructing, looking for new ways to present the material more effectively for Byte Back students.
  • Ensure attendance is tracked daily.
  • Administer assessments and record scores.
  • Administer end of class survey and pre-/post- tests in accordance with the curriculum.
  • Provide one-on-one and group tutoring sessions.
  • Devise lab assignments in collaboration with the lab assistant to support syllabus.

Qualifications
We are seeking professional-minded candidates who can stay focused, serve a diverse
community of students, and keep impeccable records. As a candidate, you should have:

  • A passion for working with people from underserved communities and a conviction that, through training and networking, those students will become employed at living wage
  • CompTIA A+ 220-901 and 220-902 certified
  • Demonstrated experience teaching A+ curriculum or the equivalent to adults
  • Availability evenings and Saturday mornings
  • Demonstrated proficiency using personal computers, Microsoft Office, Internet, and email
  • Customer service or “can do” approach
  • Discrete (understanding of personal information and barriers)
  • Effective verbal and written communication skills, capable of managing deadlines
  • Desirable: ability to travel to and from Maryland
  • Desirable: experience in tech support

Employment Type: Part-time/ non-exempt employee 

Compensation and Benefits: Salary is commensurate with experience.

Career Development: Byte Back makes a significant investment in the professional development of all employees, including access to free tech training and discounted exam vouchers for CompTIA and Microsoft certifications.

Application Process: Please fill out this form  and attach your resume and cover letter (only submissions with both will be considered).



Case Manager/Career Coach (Part-Time – 25 hours per week)

Byte Back (www.byteback.org) seeks a Case Manager/Career Coach to serve as our student and alumni champion in our Education Partnership for IT Careers program (EPIC), whose purpose is to train, certify, and employ 60 students over three years. The Case Manager/Career Coach will effectively shepherd several cohorts of IT certification students and graduates through their academic and workforce lifespan for up to three years. The ideal candidate will be highly organized, have excellent communications skills, be knowledgeable about community resources, and have proven experience in a similar role addressing barriers to employment.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to hundreds of adult students. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with a $360,000 Creator Award from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

The Case Manager/Career Coach, who reports to the Career Services Manager, will:

  • Assist in developing measurable success strategies for EPIC students to become certified and employed.
  • Work with students to identify and address potential barriers to completing class, certifying, and becoming employed as IT computer user support specialists.
  • Review our outcomes progress and proactively address issues with the students or partnerships.
  • Partner with the Career Services Manager to refer students to employment opportunities based on skills sets and employer needs.
  • Follow up with participants to ensure job retention and continued career success tracking progress in VOS (Virtual One Stop System) and Salesforce.
  • Conduct weekly one on one coaching with students to develop individual employment plans, further address any barriers, and answer any employment related questions that should arise during the program.

Qualifications
We are seeking candidates who are team players, meticulous, and highly-organized. You should have:

  • One-two years of case management experience, working with low-income adults with significant employment barriers
  • Has solid grasp of community resources within the Metro area, specifically DC and Prince George’s County
  • Documentation and data-tracking skills
  • Time management – highly organized and punctual, observes deadlines
  • Discreet – sensitivity to personal information
  • Ability to accomplish tech-based tasks quickly and easily learn new skills
  • Preferred: Bachelor’s degree in social work, counseling or human services-related degree, VOS (Virtual One Stop System), SOAP (Subjective, Objective, Assessment, Plan) note format.

Employment Type: Part-time/exempt employee

Compensation and Benefits: Salary is commensurate with experience. Byte Back leads the nonprofit sector in offering a progressively-minded, competitive benefits package pre-tax flexible spending, dependent care, and transit accounts; paid vacation, holidays, and sick leave.

Career Development: Byte Back makes a significant investment in the professional development of all employees, including access to free tech training and discounted exam vouchers for CompTIA and Microsoft certifications.

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).