Work Here

Byte Back is now hiring for the following positions:

Adjunct Digital Literacy Trainer
Adjunct Technical Trainer – Business Support
Adjunct Technical Trainer – Information Technology
Program Operations Manager
Education Manager
Corporate Engagement Manager
Volunteer Coordinator (Part-time)

Want to volunteer? Find out more and apply for one of our volunteer opportunities here.


Adjunct Digital Literacy Trainer

Byte Back (www.byteback.org) is seeking an Adjunct Digital Literacy Trainer who will be responsible for instructing our PC for Beginners & Office Track courses. The PC for Beginners course is a 6-week introductory course that teaches students how to identify and use the various components of a PC. The Office Track course is an 6-8 week intermediate course that introduces students to Microsoft Office Suite (Word, Excel and PowerPoint). The Adjunct Digital Literacy Trainer will work collaboratively within the Training department and report directly to the Education Manager.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to more than 700 adult students per year. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with $720,000 in Creator Awards from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

  • Teach classes and workshops in computer and internet fundamentals, email specific computer applications (Microsoft Office).
  • Track student progress, attendance and needs in organizational database.
  • Provide a safe and orderly learning environment in the classroom.
  • Provides referrals to students in need of additional training or tutoring to Byte Back’s Tutoring program.
  • Escalate students in need of additional support services outside of training or career development to the Student Services Coordinator.
  • Assist in the design, development, and implementation of additional computer training curricula and digital literacy classes based on the trainer’s expertise and organization goals.
  • Utilize effective teaching strategies that provide opportunities for student learning and active engagement in the learning process.
  • Assist in the maintenance of IT equipment for training and other tools used in the delivery of training.
  • Escalate any support needs or technical issues to the Lab Assistant.

Qualifications

  • Fundamental understanding of computers and confidence using them
  • Feels confident in navigating basic functions of computers to include: computer basics, the internet, communication tools, interpret media, reproduce data and digital manipulation
  • Ability to manage and give instruction to a classroom of adult learners
  • Intermediate to advanced experience using Microsoft Office Suite (Word, Excel, Outlook)

Preferred Qualifications:

  • AA or BA in relevant field
  • Expert level understanding of Microsoft Office Suite
  • Experience teaching individuals in the DC / PG County area
  • Experience using CRMs (Salesforce)

Employment Type: Adjunct (Temporary) – 20 hours per week Monday-Thursday for 6 months

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).


Adjunct Technical Trainer – Business Support

Byte Back (www.byteback.org) is seeking an Adjunct Technical Trainer-Business Support who will be responsible for instructing our MOS Outlook & Excel courses. The course will last for four months and will include labs and hands on activities. Each course is broken up into eight-week intervals with a week in between classes. Upon completing the course students should be equipped with the technical skills necessary to find living-wage employment.  The Adjunct Technical Trainer-Business Support will work collaboratively within the Training department and report directly to the Education Manager.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to more than 700 adult students per year. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with $720,000 in Creator Awards from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

  • Provide hands-on, practical training to create an engaging learning environment for underserved adults.
  • Nurture and guide students inside and outside of the classroom, encouraging them to practice on their own and complete their certification.
  • Maintain high retention, completion and certification rates among each cohort of students.
  • Think critically while instructing, looking for innovative ways to present the material more effectively for Byte Back students.
  • Ensure attendance is tracked daily.
  • Administer assessments and record scores.
  • Administer end of class survey and pre-/post- tests in accordance with the curriculum.
  • Devise and plan lab assignments in collaboration with the lab assistant to support syllabus.
  • Provides referrals to students in need of additional training or tutoring to Byte Back’s Tutoring program.
  • Escalate students in need of additional support services outside of training or career development to the Student Services Coordinator.
  • Assist in the design, development, and implementation of additional computer training curricula and digital literacy classes based on the trainer’s expertise and organization goals.
  • Utilize effective teaching strategies that provide opportunities for student learning and active engagement in the learning process.

Qualifications

  • MOS Specialist certification or above
  • Ideal candidate has 2-3 years’ experience in the subject area
  • Ability to manage a classroom of adult learners

Preferred Qualifications:

  • AA or BA in relevant field
  • Expert level understanding of Microsoft Office Suite
  • Experience teaching individuals in the DC/PG County area

Employment Type: Adjunct (Temporary) – 20 hours per week Monday-Thursday for 6 months

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).


Adjunct Technical Trainer – Information Technology

Byte Back (www.byteback.org) is seeking an Adjunct Technical Trainer-IT who will be responsible for instructing our IT Fundamentals and CompTIA A+ courses. The course will last for six months and will include labs and hands on activities. Upon completing the course students should be equipped with the technical skills necessary to find living-wage employment. The Adjunct Technical Trainer-IT will work collaboratively within the Training department and report directly to the Education Manager.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to more than 700 adult students per year. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with $720,000 in Creator Awards from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

  • Provide hands-on, practical training to create an engaging learning environment for underserved adults.
  • Nurture and guide students inside and outside of the classroom, encouraging them to practice on their own and complete their certification.
  • Maintain high retention, completion and certification rates among each cohort of students.
  • Think critically while instructing, looking for innovative ways to present the material more effectively for Byte Back students.
  • Ensure attendance is tracked daily.
  • Administer assessments and record scores.
  • Administer end of class survey and pre-/post- tests in accordance with the curriculum.
  • Devise and plan lab assignments in collaboration with the lab assistant to support syllabus.
  • Provides referrals to students in need of additional training or tutoring to Byte Back’s Tutoring program.
  • Escalate students in need of additional support services outside of training or career development to the Student Services Coordinator.
  • Assist in the design, development, and implementation of additional computer training curricula and digital literacy classes based on the trainer’s expertise and organization goals.
  • Utilize effective teaching strategies that provide opportunities for student learning and active engagement in the learning process.
  • Escalate any support needs or technical issues to the Lab Assistant.

Qualifications

  • Preferred candidate has CompTIA A+ certification
  • Firm understanding and ability to teach IT/Networking fundamentals
  • Ideal candidate has 2-3 years experience in the subject area
  • Ability to manage a classroom of adult learners
  • Intermediate experience using Microsoft Office Suite (Word, Excel, Outlook)

Preferred Qualifications:

  • AA or BA in Information Technology
  • Experience teaching individuals in the DC / PG County area
  • Experience using CRMs (Salesforce)

Employment Type: Adjunct (Temporary) – 20 hours per week Monday-Thursday for 6 months.

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).


Program Operations Manager

Byte Back (www.byteback.org) is seeking a Part-Time Program Operations Manager who will be responsible for managing the logistical aspects of Byte Back’s education program. The Program Operations Manager will work collaboratively with the Education Manager to insure Byte Back is providing world class instruction with measurable outcomes that demonstrates Byte Back’s impact. The Program Operations Manager is deeply committed to completing tasks, meeting/exceeding goals, providing consistent communication to stakeholders, and with the utmost attention to detail.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to more than 700 adult students per year. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with $720,000 in Creator Awards from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

  • Handle logistics for education side of programs (class scheduling, instructor scheduling, class location scheduling & set up).
  • Collaborates with COO and other senior leaders to execute operational strategies to meet program goals.
  • Successful implementation, testing and updating of software, hardware and tools and equipment needed for delivery of education.
  • Ensuring vendors/partners of programs have adequate facilities and/or equipment in place for classes (per agreements).
  • Directs investigations to verify and resolve operational issues determined within the scope of the role.
  • Support the program department in planning and evaluating funder requirements as well as the identification of operational efficiencies.
  • In collaboration with Program Director, create and implement standard operating procedures and processes within operations to ensure consistency and efficiency within the department.

Qualifications

  • Managerial experience in the area of logistics and/or operations (2-3 years).
  • Ability to work independently, exercise sound operational and business judgement, and influence cross departmentally.
  • Ability to travel locally and manage seamlessly from a remote site as needed.
  • Demonstrated ability to plan strategically and manage multiple projects simultaneously and prioritize tasks accordingly.
  • Project management, time management, verbal and written communication, business acumen.

Preferred Qualifications:

  • Demonstrate ability to manage within the field of IT
  • Salesforce experience
  • Experience working with non-profits
  • Certification in project management
  • Inventory management experience

Employment Type: Part-time/ exempt employee 

Compensation and Benefits: Salary is commensurate with experience. Byte Back leads the nonprofit sector in offering a progressively-minded, competitive benefits package including: pre-tax flexible spending, dependent care, and transit accounts.

Career Development:Byte Back makes a significant investment in the professional development of all employees, including access to free tech training and discounted exam vouchers for CompTIA and Microsoft certifications.

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).


Education Manager

Byte Back (www.byteback.org)is seeking an Education Manager who will be responsible for managing all aspects of Byte Back’s education delivery method, curriculum, and development of instructors to ensure that our adult students have the skills necessary to find living wage employment. The Education Manager will work collaboratively with all departments in pursuit of providing world class instruction with measurable outcomes that demonstrates Byte Back’s impact. The Education Manager oversees and is directly responsible for the ongoing administration, implementation, and updates to the educational program.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to more than 700 adult students per year. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with $720,000 in Creator Awards from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

  • Oversee the course and curriculum design and content development of Byte Back’s IT education program.
  • Provide instructor supervision, including the observation, evaluation and development plan for instructors and enforcement of BB policies and procedures.
  • Evaluate, provide input, and help design education budget along with Program Director.
  • Create and implement strategic and educational plans that meet all Byte Back’s educational goals and objectives.
  • Ensure instructors deliver high quality education that stays abreast of industry demand and is pertinent based on Byte Back instructional delivery method.
  • Along with Human Resources, help recruit and hire staff instructors and other educational staff as needed and approved.
  • Communicate with staff, partners and stakeholders the progress of students and any concerns with the education program as needed. Maintain documentation of all contact/communication.
  • Coordinate and collaborate with all instructional staff and vendors to ensure all are aware of important educational issues and activities.
  • Ensure that students have identified and recognized accommodations to adequately participate in class
  • Work with instructors to properly identify students who require additional instruction time and resources, and set schedule for training boot camps and additional learning opportunities.

Qualifications

  • BA or Masters in Education or related field.
  • Must have 5-7 years experience managing an educational program and/or formal classroom teaching experience of high school and/or adult learners.
  • Demonstrated successful leadership of a team of educators to provide exemplary instruction to students.
  • Demonstrated ability to be strategic, collaborative, and a motivational leader.
  • Demonstrated ability to motivate others to successfully reach their goals.
  • Experience using Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

  • Masters of Education
  • Education Certification
  • Entry level understanding of IT/Networking fundamentals
  • Experience teaching individuals in the DC / PG County area
  • Experience using CRMs (Salesforce)

Employment Type: Full-time/ exempt employee 

Compensation and Benefits: Salary is commensurate with experience. Byte Back leads the nonprofit sector in offering a progressively-minded, competitive benefits package including: employer-paid medical, dental, and vision insurance; pre-tax flexible spending, dependent care, and transit accounts; paid vacation, holidays, personal days, and sick leave; 6-weeks of paid family leave; 403(b) with 1% employer match; employer-paid life insurance; and, additional workplace subsidies and options.

Career Development: Byte Back makes a significant investment in the professional development of all employees, including access to free tech training and discounted exam vouchers for CompTIA and Microsoft certifications.

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).


Corporate Engagement Manager

Byte Back (www.byteback.org) is seeking a full-time Corporate Engagement Manager that will work to cultivate a pipeline of large, national, and international employer accounts that are able to hire multiple Byte Back graduates for Business Services and IT roles including Computer User Support Specialist, Helpdesk Technician, Computer Support Specialist, Executive Assistant, and Customer Service Rep. This role is a unique opportunity to raise awareness in the technology employer community about Byte Back and to build sustainable talent pipelines between employers and our graduates.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to hundreds of adult students. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with a $360,000 Creator Award from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

The successful candidate will have significant recruiting, sales and business development experience, preferably in the technology sectors. Success in this role will be measured by achievement of enterprise level employment opportunities, and meeting the team’s monthly and yearly job placement goals. Your primary responsibilities include:

  • Develop a new enterprise-level employer business development strategy in partnership with internal and external stakeholders. This will include sector and occupational analysis, as well as informational interviews with existing employer partners.
  • Manage employer relationships to ensure continued engagement and interest in hiring Byte Back graduates
  • Analyze new trends and opportunities within the industry that will help you develop and maintain a strong understanding of the needs within the industry.
  • Implement enterprise-level strategy with the goal of sustainably securing 5-10 employer accounts who will commit to 10 or more hires annually with a focus on computer user support specialist and business services roles
  • Build professional, working, and consultative relationships with employers within the DC Metro area by developing a nuanced understanding of their unique business needs within their industry.
  • Maintain real-time records in CRM (Salesforce.com) and active communication with employers.
  • Manager the Career Services team and encourage the professional development of direct reports.
  • Additional tasks and projects as assigned by the Director of Programs & Corporate Engagement as needed.

Qualifications
We are seeking professional-minded candidates who can stay focused, serve a diverse community of students, and keep impeccable records. As a candidate, you should have:
Professional Characteristics:

  • A bachelor’s degree (or equivalent experience) and a minimum of 3 to 5 years of Recruiting, Sales or Business development experience, with a proven track record of closing multiple deals leading to repeat clients, or equivalent combination of education and experience.
  • Expert business knowledge to understand the business needs that drive employers to hire the types of graduates Byte Back provides.
  • Track Record of excellent relationships with partners and executives.
  • Strong presentation, sales, negotiation, communication and influencing skills
  • Knowledge and understanding of key IT industry staffing trends

Personal Characteristics:

  • You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
  • You are data-driven, result-oriented and a forward-looking catalyst for social change.
  • You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
  • You are an effective communicator with excellent written, presentation, and public speaking skills.
  • You are highly organized and detail oriented with ability to manage multiple tasks and projects
  • You are self-directed, analytical, and comfortable making decisions to adapt strategy and processes based on current conditions

Employment Type: Full-time/ exempt employee 

Compensation and Benefits: Salary is commensurate with experience. Byte Back leads the nonprofit sector in offering a progressively-minded, competitive benefits package including: employer-paid medical, dental, and vision insurance; pre-tax flexible spending, dependent care, and transit accounts; paid vacation, holidays, personal days, and sick leave; 6-weeks of paid family leave; 403(b) with 1% employer match; employer-paid life insurance; and, additional workplace subsidies and options.

Career Development: Byte Back makes a significant investment in the professional development of all employees, including access to free tech training and discounted exam vouchers for CompTIA and Microsoft certifications.

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).


Volunteer Coordinator (Part-time)

Byte Back (www.byteback.org) is seeking a part-time Volunteer Coordinator that will be responsible for the recruitment, placement and retention of volunteers. Volunteers are an integral part of Byte Back, serving as course instructors, mentors to adult students, and providing additional career support.

About Byte Back

Byte Back is a Washington, DC area nonprofit that provides free technology education and career training to hundreds of adult students. The communities we serve—predominantly people of color, women, and the unemployed or underemployed—have an incredible and untapped potential to change the tech sector. We are one of the only organizations in the country to provide training at all levels, from introductory computer classes to industry-recognized certification courses. Byte Back’s innovative approach was recently recognized with a $360,000 Creator Award from WeWork to scale into Maryland and explore national expansion.

Job Responsibilities

  • Recruit individual and company volunteers through online marketing and social events
  • Organize and attend social events to advocate Byte Back’s mission and acquire new volunteer prospects
  • Interview volunteers and ensure they are appropriately matched and trained for role
  • Organize and conduct orientations and training
  • Work with internal departments to understand how volunteers can be a resource
  • Generate volunteer role descriptions based on the needs of staff
  • Ensure appropriate support and training for volunteers
  • Monitor, support, motivate, and accredit volunteers and their work
  • Maintain volunteer information via CRM and other maintain records with administrative duties
  • Create and implement effective strategies to retain volunteers
  • Build lasting relationships with companies within the DC Metro area to engage working professionals in volunteering opportunities and mentorship

Qualifications

  • Passion for working and engaging with people
  • Excellent organizational skills with good attention to detail
  • Strong oral communication skills and the ability to present Byte Back’s mission in a confident manner
  • Ability to respond and communicate in a timely manner, as well as frequently follow up

Preferred Qualifications

  • Bachelor’s degree (or equivalent experience) and volunteering experience
  • Proficient in Salesforce
  • Experienced in project management with the ability to plan and executive volunteer social events
  • Good writer, able to communicate Byte Back’s mission in informal writing
  • Social media or email marketing experience to recruit volunteers

Employment Type: Part-time/ exempt employee 

Compensation and Benefits:
Salary is commensurate with experience. Byte Back leads the nonprofit sector in offering a progressively-minded, competitive benefits package pre-tax flexible spending, dependent care, and transit accounts.

Career Development: Byte Back makes a significant investment in the professional development of all employees, including access to free tech training and discounted exam vouchers for CompTIA and Microsoft certifications.

Application Process: Please use the form below to submit your resume and cover letter (only submissions with both will be considered).